1. What are the exhibition dates and opening hours?

• Visitor opening hours:

Tuesday, 27 October 2026: 09:30–17:00

Wednesday, 28 October 2026: 09:30–17:00

Thursday, 29 October 2026: 09:30–15:30

Visitor registration and admission close 30 minutes before the exhibition closes each day: at 16:30 on 27–28 October and at 15:00 on 29 October.

• Exhibitor access: During the exhibition on 27–29 October, exhibitors may enter the halls from 08:30 each day upon presentation of a valid exhibitor badge.

2. Where is the exhibition held and which halls will be used?

Industrial Technology World Asia 2026 (ITWA) takes place at Shenzhen World Exhibition & Convention Center (Bao’an) from 27 to 29 October. Nine halls will be used: Hall 7 and Halls 9–16. The exhibition brings together innovative products, technologies and solutions covering electronics manufacturing, electronic components, industrial automation, smart factories, embodied AI and robotics, machine vision, automotive electronics, next-generation displays, smart touch technologies, functional films, adhesives and advanced manufacturing, showcasing the latest advances in intelligent manufacturing and collaboration across industrial supply chains.

3. What is the exact venue address, and which entrance is recommended for each exhibition area?

There are two main entrance lobbies:

For Hall 7 and Halls 9–12:

Recommended Entry Point: South Entrance Lobby

Address: No. 1 Zhancheng Road, Fuhai Subdistrict, Bao’an District, Shenzhen (Exit C, Shenzhen World Metro Station).

*Reference for Chinese address:深圳市宝安区福海街道展城路1号（国展地铁站C口）

For Halls 13–16

Recommended Entry Point: North Entrance Lobby

Address: No. 1 Zhancheng Road, Fuhai Subdistrict, Bao’an District, Shenzhen (Exit C, Shenzhen World North Metro Station).

*Reference for Chinese address：深圳市宝安区福海街道展城路1号（国展北地铁站C口）

4. What is the overall scale of the exhibition?

ITWA 2026 covers 170,000 square meters across nine exhibition halls and features more than 3,600 exhibitors from China and overseas. Exhibits span electronics manufacturing, electronic components, industrial automation, embodied AI and robotics, machine vision, automotive electronics, next-generation displays and advanced materials. Highlights include smart manufacturing, AI-powered visual inspection, intelligent robots, advanced electronics production, smart touch, functional films and adhesive materials. The event provides trade visitors with a one-stop platform for exploring technological developments and industrial applications.

More than 170,000 professional visitors are expected. Over 100 industry forums, technical seminars and product launches are planned, bringing together industry leaders, academics and technical specialists to discuss AI applications, smart-manufacturing upgrades, innovation and practical use cases, and to facilitate exchange and cooperation across industry value chains.

5. Are there any other events scheduled, and when is the next edition?

ITWA Vietnam 2027 will take place at the Vietnam Exposition Center (VEC), Hanoi, on 4–6 August 2027.

For details, visit: https://vietnam.itwa-asia.com/

Industrial Technology World Asia 2027 will take place on 27–29 October 2027 at Shenzhen World Exhibition & Convention Center (Bao’an).

For updates, visit: https://shenzhen.itwa-asia.com/en-gb.html

1. What will the weather be like in Shenzhen during the exhibition, including daily temperatures (°C/°F), chance of precipitation and wind conditions?

(Source: Shenzhen Meteorological Bureau, 23 October 2026)

Based on historical weather patterns, Shenzhen's average temperature in late October ranges from 21°C to 28°C (69.8°F–82.4°F), with generally cloudy or sunny skies and light winds (Force 2–3). Visitors are advised to bring a light jacket and rain gear if needed.

2. Will the exhibition opening hours be adjusted in the event of extreme weather (such as heavy rain, high temperatures or strong winds), and how can I receive the latest updates?

In the event of extreme weather, any changes to exhibition opening hours, entry requirements or other arrangements will be announced promptly through the official WeChat account, SMS notifications and on-site announcements. Please stay tuned to these official channels for the latest updates.

1. Overview of Shenzhen, the Host City

Shenzhen is a leading example of China's reform and opening-up achievements and its commitment to high-quality development, supported by a strong foreign trade foundation and a thriving innovation ecosystem. As China's leading city in foreign trade, Shenzhen recorded a total import and export value of RMB 4.55 trillion in 2025, maintaining its position as China's top exporting city for the 33rd consecutive year. The city's total industrial output value above designated size reached RMB 5.44 trillion, while its industrial value added above designated size amounted to RMB 1.21 trillion. Both indicators ranked first among Chinese cities for the fourth consecutive year.

Often referred to as "China's Silicon Valley," Shenzhen has established strong competitive advantages in artificial intelligence, the digital economy and new energy industries. From 2020 to 2025, the value added of strategic emerging industries increased from RMB 1.03 trillion to RMB 1.67 trillion, accounting for 43.0% of the city's GDP. Advanced manufacturing contributed 68.4% of the value added of industrial enterprises above designated size.

Shenzhen's smart terminal industry cluster has exceeded RMB 1 trillion in scale, while three major industry clusters—network and communications, software and information services, and intelligent connected vehicles—have each surpassed RMB 800 billion. The value added of core digital economy industries has exceeded RMB 1 trillion for three consecutive years. Shenzhen also accounts for more than 10% of China's national production across 39 categories of industrial products, including integrated circuits, industrial robots and smartphones.

On 18–19 November 2026, Shenzhen will host the 33rd Asia-Pacific Economic Cooperation (APEC) Economic Leaders' Meeting, marking the city's debut as an APEC host city on the international stage.

Located on the eastern bank of the Pearl River Estuary and adjacent to Hong Kong, Shenzhen is a key driving force of the Guangdong-Hong Kong-Macao Greater Bay Area and an international hub for technological innovation. With its well-developed transport network, diverse cultural and tourism attractions, and extensive shopping and business facilities, Shenzhen welcomes visitors from across the Asia-Pacific region with its open and inclusive spirit.

2. What are some recommended one-day sightseeing routes and nearby attractions in Shenzhen during the exhibition?

Suggested sightseeing itineraries:

1. City Landmarks Route: Lianhuashan Park → Civic Center → Free Sky Observation Deck at Ping An Finance Center → Futian CBD
2. Coastal Leisure Route: Shenzhen Bay Park → Shenzhen Talent Park → Sea World → Shekou Cruise Homeport
3. Historical and Cultural Route: Dapeng Fortress → Jiaochangwei Beach → Dongshan Temple
4. Theme Park Route: Shenzhen Happy Valley / Window of the World / Splendid China Folk Village (one theme park per day)
5. Technology Exploration Route: Huaqiangbei Electronics Market → Shenzhen Science and Technology Museum → DJI Flagship Store

3. How can international visitors claim a departure tax refund in Shenzhen?

China’s first 24/7 self‑service departure tax refund kiosks are now available at Luohu Port and Shenzhen Bao’an International Airport, supporting 13 languages, multiple payment methods including digital RMB hard wallet, with full details at: https://mp.weixin.qq.com/s/OrntIJPbKRuluWLvE4fkig

1. When and where should exhibitors register, and what documents or materials are required?

Ø  Exhibitors in Halls 11 and 13

Ø  Exhibitors in Halls 7 and 9

Ø   Exhibitors in Halls 10, 12, 14 and 16

All exhibitors must present valid identification documents. Each exhibiting company should appoint one representative to sign the relevant exhibition undertakings. The appointed representative may also collect exhibitor badges on behalf of other staff members from the same booth by presenting their own valid identification document and business card.

2. What are the move-in and move-out schedules for this exhibition, and do they vary by exhibition hall?

（1）Move-in Schedule

Ø  Exhibitors in Halls 11 and 13

Ø  Exhibitors in Halls 7 and 9

Ø  Exhibitors in Halls 10, 12, 14 and 16

The above schedule is tentative and provided for reference only. Actual arrangements may be adjusted depending on on-site conditions. To confirm any schedule changes, please contact the organizer or visit the on-site Customer Service Centre during the exhibition.

*Note: Applications for overtime booth construction must be submitted to the official contractor by 14:30 on the day of construction. The applicable overtime charges must be paid in cash to the official contractor at the time of application. The fees are as follows:

（2）Move-out Schedule

3. What are the designated truck routes for move-in, is advance registration required, and are there any traffic restrictions?

Ø  Truck Access Permit for Move-in and Move-out

Freight vehicles travelling through truck-restricted areas or roads in Shenzhen to access the exhibition venue for booth construction and move-in must apply in advance for a Shenzhen World Exhibition & Convention Center Move-in/Move-out Truck Access Permit through the official freight forwarder designated by the organizer.

This permit allows temporary access to restricted roads during the move-in and move-out periods. Please refer to email notifications from the official freight forwarder for specific application dates and deadlines.

·         The Move-in/Move-out Truck Access Permit is issued as an electronic permit with a QR code, containing information such as the vehicle's license plate number, company or individual name, permit type, authorized routes, permitted travel times and validity period. Upon receiving the permit, drivers must log in to the Shenzhen Electronic Permit Online Application System to complete the required registration and filing at least 12 hours before entering Shenzhen's urban area.

·         Before entering Shenzhen's urban area, drivers must download the permit and display it on the vehicle's windscreen. Vehicles must strictly follow the authorized routes and permitted travel times specified on the permit. The permit must also be presented for entry into the exhibition venue. Once on-site, drivers must follow the instructions of traffic police officers and traffic management personnel.

Ø  Vehicle Permit for the Loading and Unloading Area

Exhibitors' trucks entering the venue's loading and unloading areas during move-in and move-out must also apply separately for a Loading and Unloading Area Vehicle Permit through the official freight forwarder designated by the organizer.

Before entering the exhibition venue, drivers must display this permit on the vehicle's windscreen for identification by venue security personnel.

*Important Notice:

According to the latest regulations issued by the Shenzhen Traffic Management Authority, all freight vehicles with yellow or blue licence plates that need to travel through truck-restricted areas or roads in Shenzhen during the move-in and move-out periods must:

·         Apply for the required truck access permit at least 12 hours in advance.

·         Register and file the relevant vehicle information through the Shenzhen Electronic Permit Online Application System.

·         Strictly follow the authorized routes and permitted travel times specified on the permit.

The organizer shall not be held responsible for any traffic violation penalty points or fines resulting from failure to submit the required information to the traffic management authority's system before the deadline.

Ø  Truck Routes During Move-in and Move-out:（The following freight routes are recommended. No advance registration or filing is required. Drivers only need to comply with applicable traffic regulations。）

·         Route 1: Take the Guangzhou–Shenzhen Riverside Expressway (S3) and exit at the Shenzhen World Exhibition & Convention Center Toll Station (Guozhan Station). Continue through the Fengtang Avenue Tunnel onto Zhanjing Road, then follow Binjiang Avenue to Gate 4 of the exhibition venue.

·         Route 2: Take the Guangzhou–Shenzhen Expressway (G4) or Shenhai Expressway (G15), then connect to National Highway G107. Proceed to Fenghuang Interchange, turn onto Fengtang Avenue, continue onto Zhanjing Road, and follow Binjiang Avenue to Gate 4 of the exhibition venue.

·         Route 3: Take the Outer Ring Expressway (S86) and connect to the Guangzhou–Shenzhen Riverside Expressway (S3). Exit at the Shenzhen World Exhibition & Convention Center Toll Station (Guozhan Station), proceed through the Fengtang Avenue Tunnel onto Zhanjing Road, and follow Binjiang Avenue to Gate 4 of the exhibition venue.

The recommended route is shown on the map below. For more details, please visit the Shenzhen Traffic Police website （http://szjj.sz.gov.cn/）and search for truck access routes.

If your truck's route includes roads where truck access is restricted, you must apply for a Temporary Motor Vehicle Access Permit for Restricted Roads through the online electronic permit system of the Shenzhen Traffic Police Bureau.

Due to an upgrade of the electronic permit system, applicants are currently unable to submit truck access permit applications directly.

Please contact the organizer by 28 September 2026 and provide the following information:

One permit is required per vehicle. Applications will not be accepted after the deadline. If you are unable to obtain a truck access permit in time, please adjust your route to the exhibition venue in accordance with the relevant traffic regulations. Thank you for your cooperation!

4. What are the noise control regulations during booth construction and the exhibition?

1. Noise Control During Move-in: Construction activities during the move-in period should minimize noise levels to avoid disturbing neighboring booths.
2. Audio and Lighting Restrictions: During the exhibition, the volume of audiovisual equipment used for booth promotions must be kept below 75 decibels. The use of loudspeakers, moving lights or flashing lights that may cause excessive noise or light pollution is strictly prohibited.
3. Equipment Demonstrations: Exhibitors must implement appropriate soundproofing and noise reduction measures for equipment demonstrations to ensure that noise does not disturb neighboring booths or visitors.
4. Non-compliance: If exhibitors fail to take corrective action after being notified, the organizer reserves the right to terminate the relevant demonstrations or promotional activities without refunding any associated fees.

5. What are the construction requirements for raw space booths and standard booths, and are there any contractor qualification requirements?

Shell Scheme:

• Standard booth configurations generally include three-sided partition panels, a fascia board displaying the company name in Chinese and English, carpeting, an information counter, folding chairs, LED spotlights, a power socket and a wastepaper bin. Additional facilities may be provided depending on the individual exhibition.
• Exhibitors are not permitted to add structures or modify the existing booth configuration. Drilling holes or painting on partition panels or flooring is strictly prohibited. Any modifications required must be requested in advance through the official contractor and carried out by authorized personnel.
• The height of booth structures must not exceed 2.5 meters, and all structures and displays must remain within the designated booth boundaries.

Raw Space:

• All construction materials must meet Class B1 flame-retardant standards or higher. The use of polystyrene boards (KT boards) and foam lettering materials is strictly prohibited.
• The covered ceiling area of a booth must not exceed 50% of the total booth area, while the covered ceiling area of any enclosed room must not exceed 30% of that room's total area.
• Custom-built booths must be equipped with at least two 5 kg ABC dry powder fire extinguishers for every 50 sqm of floor space, with two additional extinguishers required for each additional 50 sqm.
• Booth construction personnel must hold valid qualifications and certifications. Personnel working at height must wear appropriate personal protective equipment (PPE) in accordance with safety regulations. Unlicensed construction work and unsafe working practices are strictly prohibited.

For detailed regulations and operational requirements, please refer to Chapter 3, "Booth Construction Guidelines", of the Exhibitor Manual.

6. Where are the on-site service desks for official contractors and freight forwarders during move-in, and what are their contact details?

（1）Official Contractors – Standard Booth Services, Facilities and Furniture Rental, Raw Space Booth Construction and Management, and Other Related Services

Hall 7： Pico International (Shanghai) Exhibition Services Co., Ltd.

Halls 9,11and 13： Shenzhen Kastone Exhibition Corp., Ltd.

Halls 10, 12, 14 and 16：SHENZHEN ZHONGSHI EXHIBITION CO., LTD.

（2）Official Freight Forwarders – Customs Clearance, Freight Transportation, Warehousing and Other Related Services

ROGERS WORLDWIDE (HONG KONG) LTD.

1. How can exhibitors apply for additional electricity, water or compressed air supply for their booths, and what are the applicable fees?

1. Application Procedure: Exhibitors must complete the Additional Power Supply and Electrical Equipment Rental Application Form and the Compressed Air / Water Supply and Drainage Rental Application Form, and submit them to the official contractor designated for their respective exhibition hall by 28 September 2026. Late applications will be subject to an additional surcharge of 30%–50%. On-site applications will not be accepted.
2. Fees: Please refer to the service request forms in Chapter 5 of the Exhibitor Manual for detailed pricing.
3. Important Notes:
   • The 13A power socket provided in standard booths is intended for domestic electrical appliances with a maximum power consumption of 500W. A separate power distribution box must be ordered for machinery and equipment.
   • Exhibitors are strictly prohibited from bringing their own air compressors into the exhibition venue. Compressed air supply must be arranged in advance through the official contractor.
   • 24-hour electricity supply requires a separate application and is subject to additional charges.

2. Who is responsible for daily booth cleaning, and what are the cleaning frequency and scope?

1. Organizer’s Responsibilities: The organizer is responsible for the daily cleaning of public areas within the exhibition venue and carpets in standard booths. Waste in the aisles outside exhibition booths will be collected after the exhibition closes each day.
2. Exhibitors' Responsibilities: Exhibitors are responsible for cleaning their own exhibits and maintaining the cleanliness of their booth interiors. For raw space booths, all cleaning arrangements are the responsibility of the exhibitor or their appointed stand contractor.

3. Are exhibitors allowed to bring their own food and beverages into the exhibition venue?

Outside food and beverages, including boxed meals, are not permitted inside the exhibition venue.

For information on dining options available within the venue, please refer to Section VI, "Venue Facilities and Visitor Services", Question 1 of this FAQ.

4. How can exhibitors replace, obtain additional or exchange exhibitor badges, and what are the applicable fees?

1. The complimentary exhibitor badge allocation is determined by booth size, as detailed below:

5. How can exhibitors rent or purchase additional furniture, equipment or materials on-site, and who should they contact?

Exhibitors may complete the Additional Furniture Rental Application Form and submit it to the official contractor designated for their respective exhibition hall by 28 September 2026. Applications submitted after the deadline will be subject to an additional surcharge of 30%–50%.

For last-minute rental requests during the exhibition, exhibitors may visit the contractor's on-site service desk for assistance.

For contact details, please refer to Section VIII, "Move-in and Move-out Guidelines", Question 6 of this FAQ.

6. What security measures are in place for exhibition booths during the event, and what precautions should exhibitors take?

1. Security Measures: The exhibition venue is equipped with 24-hour security personnel and a central surveillance system. However, exhibitors are responsible for safeguarding their own exhibits and personal belongings within their booths. Valuables should be kept with you or under the supervision of designated personnel at all times.
2. Fire Safety Regulations: Exhibitors must strictly comply with the venue's fire safety regulations. Smoking, the use of open flames and unauthorised electrical connections or equipment are strictly prohibited within exhibition booths. Fire safety equipment and emergency exits must not be blocked or obstructed.
3. Daily Safety Checks: Before leaving the venue each day, exhibitors should check electrical power supplies, doors, windows and valuables within their booths to ensure appropriate safety and security measures are in place.
4. Move-out Precautions: During move-out, exhibitors must carefully safeguard their exhibits and materials to prevent accidental collection by others, loss or theft. Exhibitors must not dismantle exhibits or leave the venue before the designated move-out period begins.

7. Who should I contact regarding intellectual property rights (IPR) issues related to exhibition booths, and where is the on-site IPR Service Point located?

Ø  Intellectual Property Rights (IPR) Complaints and Enquiries

IPR Protection Hotline: 12345

China National Intellectual Property Administration (CNIPA) – Patent and Trademark Public Enquiry Hotline: (+86) 10 6235 6655

CNIPA Patent Services Enquiry Email: cpquery@cnipa.gov.cn

Ø  RX Intellectual Property Rights (IPR) Consultation Services

Legal Service Provider: Guanghe Law Firm

Contact Person: Lawyer Wu

Consultation Hotline (During the Exhibition): (+86) 159 1947 4665

On-site IPR Service Point: 12D (Right-hand side of the entrance foyer on Level 2 of Hall 12)

1. How can exhibitors support green stand construction, and what requirements and recommendations apply?

The exhibition promotes the 6R principles for Go Green, low-carbon stand design and construction: Respect, Remember and Educate, Reuse and Recycle, Reduce Waste, and Renewable Materials. The following requirements and recommendations apply:

1. Design: use simple stand designs, minimise large irregular structures, and prioritise modular and demountable systems. Promote recyclable materials such as aluminium profiles, trusses and odourless warp-knitted fabric graphics, and reduce the use of timber structures.
2. Materials: use flame-retardant renewable and recyclable materials that meet fire-safety standards. Non-biodegradable disposable materials and environmentally harmful paints or adhesives are prohibited.
3. Energy saving: prioritise LED lighting, replace printed posters and brochures with electronic materials, and control the volume and brightness of audiovisual equipment to reduce light and noise pollution.
4. Construction: sanding, coating and spray-painting are prohibited on site. Minimise dust and harmful-gas emissions, sort construction waste and remove it promptly.
5. Transport: prioritise clean-fuel vehicles, plan transport routes efficiently, reduce empty runs and lower transport-related carbon emissions.

2. What are the requirements for waste sorting and recycling at booths, and where are the sorting bins?

1. Exhibitors and contractors must sort and remove construction waste, discarded materials, ink containers and other booth waste. Dumping or storing waste in public aisles, fire lanes or toilets is prohibited.
2. Raw-space booths must pay a waste-removal deposit. The deposit will be refunded in full after the booth is cleaned, waste is sorted and removed, and the final inspection confirms compliance.
3. Sorting bins are provided in public areas and exhibition halls for recyclables, residual waste, food waste and hazardous waste. Follow the clearly marked signs when disposing of waste.

3. What are the rules for recycling materials and removing waste during move-out?

During move-out, exhibitors and stand contractors must remove all exhibits, construction materials and waste from the venue. Nothing may be left in the booth or any public area.

1. Where are the dining areas in the venue, and what types of food are available?

Shenzhen World Exhibition & Convention Center has comprehensive dining facilities:

• Dining Areas: Dining facilities are available on Level 3 of the exhibition halls, offering Chinese set meals, Western fast food and other options.
• Takeaway areas: All exhibition lobbies have takeaway dining areas on the second floor offering portable meals and beverages.
• Casual dining: Multiple casual dining brands are available on the first floor of the central corridor, offering coffee, light meals, and refreshments.

The venue also has vending machines, supermarkets/convenience stores for purchasing bottled water, beverages, and snacks.

For dining brand details, please visit: https://www.shenzhen-world.com/catering/r-introduce/index.html

2. Where are the Customer Service Centers, Assistance Counters, Quiet Rooms and Booth Reservation Offices located within the exhibition venue?

·         Customer Service Centers are located at: Hall 7: Booth 7B03、Hall 9: Booth 9A90、Halls 11&13: Right-hand side of the exhibition halls、Hall 15: Booth 15E01、Hall 10: Booth 10D09、Hall 12: Booth 12C09、Hall 14: Booth 14C161、Hall 16: Booth 16D07

·         Assistance Counters are located at: South and North Entrance Lobbies、Information Desks along the Central Corridor on Level 1 (near Halls 11, 12, 13 and 14)

·         Quiet Rooms are located at: Hall 7、Central Corridor on Level 2（near Halls 13 and 15）

·         2027 Booth Reservation Offices are located at: Hall 7: Booth 7C01、Hall 13: Booth 13E00、Hall 15: Booth 15G02、Hall 12: Booth 12C28、Hall 16: Booth 16C46

For Booth reservations and enquiries, please visit any of the above locations or contact our sales representative: Mr. Sam Jia        (+86) 136 0126 1540    sam.jia@rxglobal.com

Alternatively, you may submit your exhibition participation enquiry online through the ITWA Exhibitor Enquiry Form:

https://shenzhen.itwa-asia.com/zh-cn/exhibitors/book.html

3. What should I do if I lose personal belongings on-site, and where is the Lost and Found?

If you lose any personal belongings, please visit the nearest Customer Service Centre for assistance from on-site staff. Alternatively, you may seek assistance from the venue's Security Department at the Police Reporting Point on the left-hand side of the South Entrance Lobby (near Halls 1–8).

4. Where can I store my luggage at the exhibition venue, and what are the applicable fees?

• Free Luggage Storage: Complimentary luggage storage services are available in both the South and North Entrance Lobbies. Service Hours: 9:00–16:00.

·         Paid Luggage Storage Services: During the exhibition, the RX Lounges offer convenient luggage storage services, along with access to lounge areas, charging facilities, Wi-Fi and drinking water.

Locations:

Hall 9: Booth 9C90、Hall 12: Booth 12A171、Hall 16: Booth 16C157

Access to these services requires paid booking.

For enquiries and reservations, please contact:

Contact: Mr. Sam Jia (+86) 136 0126 1540    sam.jia@rxglobal.com

5. Is free Wi-Fi available at the exhibition venue, and how can I connect?

Free public Wi-Fi is available throughout the exhibition venue.

Wi-Fi Network (SSID): SZWorld-free

Connection: Select the network and complete verification using the SMS verification code to access the internet.

In addition, the RX Lounges offer high-speed Wi-Fi services, along with access to lounge areas, charging facilities, luggage storage and drinking water. Locations:Hall 9: Booth 9C90、Hall 12: Booth 12A171、Hall 16: Booth 16C157

Access to the RX Lounges requires a paid booking.

For enquiries and reservations, please contact:

Mr. Sam Jia     (+86) 136 0126 1540    sam.jia@rxglobal.com

6. How can I arrange translation, printing or photocopying services on-site, and what are the applicable fees?

Translation Services:

• Human Interpreting Services: Please confirm your required language and specific service dates and times in advance and submit your request by 23 October 2026.

 English / Japanese / Korean: RMB 2,000 per day

Other Languages: Quotation available upon request.

• Translation Device Rental: RMB 300 per day, with a refundable equipment deposit of RMB 5,000 per device. The deposit will be refunded upon return of the device.

For translation service enquiries and bookings, please contact:

Mr. Sam Jia       (+86) 136 0126 1540    sam.jia@rxglobal.com

Printing and Photocopying Services:

Business Centers within the exhibition venue offer a range of services, including graphic design, express business card printing, faxing and photocopying.

7. Are accessibility services (such as wheelchairs and accessible routes) available at the exhibition venue, and how can I request them?

• Accessible Facilities: The exhibition venue is equipped with accessible routes throughout the premises. Accessible elevators and restrooms are available at all entrances and exhibition halls.
• Wheelchair Services: Visitors may request wheelchair assistance in advance by calling the customer service hotline at 400 650 5611. Requests must be submitted at least 1 working day in advance. As the number of wheelchairs is limited, availability cannot be guaranteed for on-site requests. Advance booking is strongly recommended.

8. What sustainability initiatives are being implemented at the exhibition, and how can visitors contribute?

• Go Digital: Exhibitor information is available on the official exhibition website, official WeChat account and RX Connect Mini Program. Visitors are encouraged to scan QR codes to access exhibitor information digitally and reduce the need for printed materials.
• Waste Sorting: Clearly labelled waste sorting bins are provided throughout the venue. Please dispose of waste in the appropriate bins to help maintain a clean exhibition environment.
• Green Transportation: Visitors are encouraged to use public transportation, carpooling or other environmentally friendly transport options to reduce carbon emissions from private vehicles.

9. Where are the restrooms located within the exhibition venue?

Restrooms are available in every entrance lobby and exhibition hall, with clear directional signage throughout the venue.

Entrance Lobbies: Restrooms are located on both sides of each lobby.

Exhibition Halls: Restrooms are located near the escalators at the entrances on Levels 1 and 2.

10. Where can I find nearby ATMs or bank branches?

• ATM: A 24-hour Bank of China self-service banking facility is located at No. 313-1 Qiaohe Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen.

Nearby Bank Branches: China Construction Bank（CCB）–Heping Village Commercial Street

1. How can I arrange a one-on-one meeting with a specific exhibitor, and what are the business matching channels available?

• Booking Process: Contact the relevant staff member → Submit your company information and purchasing requirements → Meeting arrangements will be coordinated within 3 working days.
• Booking Contacts:

Mr. Walden Li   (+86) 136 5125 1335    walden.li@rxglobal.com

Mr. Alan Lee      (+86) 158 9757 6857    alan.lee@rxglobal.com

Mr. Sam Jia        (+86) 136 0126 1540    sam.jia@rxglobal.com

·         On-site Business Matching Locations: Hall 9: Booth 9C90、Hall 15: Procurement and Business Matching Area、Hall 12: Booths 12A171 and 12A173、Hall 14: Booth 14A156、Hall 16: Booth 16C156

2. Where are the business lounges and meeting areas located, and how can I access them?

The RX Lounges, located at the following locations, provide exclusive business lounge and meeting spaces, along with charging facilities, refreshments and Wi-Fi services: Hall 9: Booth 9C90、Hall 12: Booth 12A171、Hall 16: Booth 16C157

Access to the RX Lounges requires a paid booking.

For enquiries and reservations, please contact:

Mr. Sam Jia     (+86) 136 0126 1540    sam.jia@rxglobal.com

3. Are charging facilities and refreshments available on-site, and where are they located?

• Charging Facilities: Power bank rental stations are available in the entrance lobbies and at the entrance of each exhibition hall. Visitors can scan the QR code to rent a power bank for a fee. Charges are subject to the rates displayed on the rental platform.
• Food and Beverages: Dining areas, convenience stores and casual dining outlets within the venue offer a variety of beverages, including tea and coffee, as well as light meals and snacks for purchase.

In addition, the RX Lounges, located at the following locations, offer exclusive charging facilities, refreshments and beverages, as well as seating areas, Wi-Fi and luggage storage services: Hall 9: Booth 9C90、Hall 12: Booth 12A171、Hall 16: Booth 16C157

Access to the RX Lounges requires a paid booking.

For enquiries and reservations, please contact:

Mr. Sam Jia       (+86) 136 0126 1540    sam.jia@rxglobal.com

4. How can I become a TAP Hosted Buyer or VIP Guest, what exclusive benefits are available, and can I upgrade my status on-site?

• TAP Hosted Buyers

Exclusive Benefits:

a)          Year-round (365-day) personalized one-on-one business matching and consultation services.

b)         Access to exclusive TAP Lounges at the exhibition.

c)          Complimentary participation in business matching sessions, forums and other exhibition activities.

d)         Exclusive TAP business gifts and privileges.

Application Contacts:

Mr. Walden Li   (+86) 136 5125 1335    walden.li@rxglobal.com

Mr. Alan Lee      (+86) 158 9757 6857    alan.lee@rxglobal.com

Mr. Sam Jia        (+86) 136 0126 1540    sam.jia@rxglobal.com

On-site Applications:

Visitors interested in becoming TAP Hosted Buyers may bring their business cards to any of the designated TAP Lounges for assistance:

Hall 9: Booth 9C90、Hall 12: Booths 12A171 and 12A173、Hall 16: Booth 16C156

Applications are subject to review and approval by on-site staff. Approved applicants will be upgraded to TAP Hosted Buyer status for the next edition of the exhibition, when they will be eligible to enjoy the corresponding exclusive benefits.

• VIP Guests

Exclusive Benefits:

a)          Fast-track admission without queuing.

b)         Access to exclusive VIP Lounges: Hall 9: Booth 9C90、Hall 12: Booth 12A171、Hall 16: Booth 16C157

c)          Complimentary meal vouchers and other VIP privileges.

VIP Access: Available for purchase.

For enquiries and purchases, please contact:

Mr. Sam Jia        (+86) 136 0126 1540    sam.jia@rxglobal.com

5. What exclusive services or gifts are available for delegation visitors, and how can they collect them?

Delegation Visitors and Nominated Visitors attending ITWA are eligible to receive exclusive gifts. Please visit the designated collection point for the exhibition you registered for and present your Delegation Visitor Badge to collect your gift.

Ø  C-TOUCH & DISPLAY SHENZHEN / FILM & TAPE EXPO

Gift Collection Points: Delegation Visitors and Nominated Visitors may visit the Delegation Reception Desk at Gate 10 inside Hall 16 or Gate 10 of Hall 14, or the Central Service Desk in the South Entrance Lobby.

Contact: Ms. Sui

Tel: (+86) 133 0535 3434

Ø  10th International CMF Exhibition (Color, Material & Finish)

Gift Collection Point: Delegation Visitors may visit the CMF Visiting Delegation & Business Matching Buyer Reception Desk in the entrance lobby on Level 2 of Hall 14.

Contact: Ms. Sui

Tel: (+86) 133 0535 3434

Ø  NEPCON ASIA / Smart Factory & Automation Technology Expo / Vision China Shenzhen

Gift Collection Points: Delegation Visitors may visit the Delegation Reception Desk at Gate 10 of Hall 11 or Gate 10 of Hall 13, or the Central Service Desk in the South Entrance Lobby.

Contact: Ms. Zhang

Tel: (+86) 182 3008 5186

Ø  EMBODIED ROBOTICS TECHNOLOGY & APPLICATION EXPO

Gift Collection Points: Delegation Visitors may visit the Delegation Reception Desk at Gate 6 of Hall 7, or the Central Service Desk in the South Entrance Lobby.

Contact: Ms. Sun

Tel: (+86) 189 3282 7882

1. What is the official hotel booking link for the exhibition, and are special rates available for attendees?

Shenzhen JL International Conference & Exhibition Co., Ltd., the officially appointed travel service provider for the exhibition, offers special hotel rates for attendees. Some hotels also provide shuttle services to and from the exhibition venue during the event.

Official Hotel Booking Link: https://www.miceclouds.com/bookingquery.htm?id=3078

Alternatively, you may scan the QR code below to make a reservation.

2. What are the cancellation and rescheduling policies for hotel reservations, and how can I contact the hotel booking service team?

For information on cancellation policies, booking modifications or other reservation enquiries, please contact the official hotel booking service provider directly.

1. Who should I contact if I feel unwell or get injured on-site, and where is the First Aid Station located?

• First Aid Station: Located on the east side of the South Entrance Lobby (near Hall 9). If you feel unwell or get injured, you may visit the First Aid Station directly or contact the nearest on-site staff member or Customer Service Centre for assistance in reaching medical personnel.
• Emergency Medical Equipment: Automated External Defibrillators (AEDs) are available in the entrance lobby of each exhibition hall. Customer Service Centers are also equipped with basic first aid kits to assist with minor injuries and medical incidents.

2. How can I recover lost items, and where is the on-site police reporting point?

If you lose any personal belongings, please visit the Customer Service Centre in the entrance lobby of any exhibition hall for assistance from the organizer’s staff.

Please note that the venue and organizer cannot guarantee the recovery of lost items and are not responsible for items that have not been found within the designated period. Visitors are advised to keep their personal belongings safe at all times.

If further assistance is required, please visit the On-site Police Reporting Point located on the left-hand side of the South Entrance Lobby (near Halls 7 and 8).

3. What are the evacuation routes and assembly points in the event of a fire, earthquake or other emergency?

1. Emergency Exits: Emergency exits are located on both sides of each exhibition hall. In the event of an emergency, please remain calm, follow the evacuation signs and arrows, and proceed in an orderly manner to the nearest emergency exit. Do not use elevators during an evacuation.
2. Emergency Assembly Points: Please follow the on-site emergency evacuation instructions for designated assembly points.
3. Fire Safety Equipment: Each exhibition hall is equipped with manual fire alarm call points, fire extinguishers and fire hydrants. In the event of a fire, activate the nearest fire alarm immediately and notify on-site staff.

4. Where are the fire escape routes and emergency exits located, and how are they marked?

All fire escape routes and emergency exits within the exhibition venue are clearly marked with illuminated green exit signs, and directional signage is provided throughout the venue. In the event of an emergency, please follow the evacuation arrows and proceed calmly and in an orderly manner to the nearest emergency exit.

Strictly prohibited: Blocking or obstructing fire escape routes and emergency exits with exhibition booths, materials or other items. If you notice any obstructions or violations, please report them to on-site staff for assistance.

5. How can pregnant women, elderly visitors, people with disabilities and other visitors requiring special assistance receive priority support in an emergency?

You may approach any on-site staff member, who will promptly coordinate with medical and security personnel to arrange priority assistance. Alternatively, you may visit the nearest Customer Service Centre or First Aid Station directly. Priority assistance is available on-site for visitors with special needs.

1. How can I submit feedback or complaints about the exhibition's services or arrangements, or suggest improvements?

You may submit your complaints, feedback or suggestions through any of the following channels:

1. On-site Feedback: Visit the Feedback and Complaints Desk at any Customer Service Centre within the exhibition halls during the event and speak directly with our staff.
2. Online Feedback: Scan the QR code below to access RX Connect （励展通） and submit your feedback to our online customer service team.

3 Official Feedback Email: askchina@rxglobal.com

4 Official Customer Service Hotline: 400 650 5611 (Available during business hours only)

2. Who should I contact if I encounter an issue that requires immediate assistance on-site, and where can I find the service points?

·         For issues requiring immediate assistance, please visit the nearest Customer Service Centre at one of the following locations: Hall 7: Booth 7B03、Hall 9: Booth 9A90、Halls 11&13: Right-hand side of the exhibition halls、Hall 15: Booth 15E01、Hall 10: Booth 10D09、Hall 12: Booth 12C09、Hall 14: Booth 14C161、Hall 16: Booth 16D07

·         Main Information and Service Desks: Located in the South and North Entrance Lobbies, as well as at the Information Desks along the Central Corridor on Level 1 (near Halls 11, 12, 13 and 14). These desks can assist with urgent issues, complaints and suggestions.